RSS Title //localhost:3000 RSS Description Thu, 08 Dec 2016 07:00:35 +0000 en-US Hilton board approves spinoff of timeshare arm Hilton Worldwide Holdings’ board of directors has approved the the spinoff of timeshare business Hilton Grand Vacations (HGV) as part of the company’s proposed split into three separate entities. In addition to the spinoff of HGV, which has resorts affiliated to RCI, the split will see the creation of another new company – HGV Park… Read more »

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Oman Air launches new flight from Manchester Oman Air is launching a new daily flight from Manchester to Muscat as part of the airline’s ambitious programme of fleet and network expansion. The daily service launches on 1 May 2017 and will be operated by a Boeing 787-800 Dreamliner. The service to the carrier’s hub airport will be in addition to the double… Read more »

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Wyndham Worldwide scores high on Human Rights Wyndham Worldwide has been recognised by the Human Rights Campaign as one of the ‘Best Places to Work for Lesbian, Gay, Bisexual and Transgender (LGBT) Equality’, receiving a perfect score of 100 on the Human Rights Campaign’s Corporate Equality Index (CEI) for the sixth time. Wyndham Worldwide associates and members of WYNPride participate in the… Read more »

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Airport terminal boost for Marrakech tourism Morocco’s main leisure tourism destination, Marrakech, is an even more attractive proposition for international visitors following the opening of a new terminal at the city’s Menara Airport. The eye-catching new terminal doubles the airport’s capacity to nine million passengers per year. Designed by renowned architect Abdou Lahlou the terminal is built over three levels and… Read more »

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France targets more travellers from ASEAN market Atout France, the French tourism marketing body, has held a major roadshow designed to attract more visitors from Southeast Asia. The organisation, formerly known as Maison de la France, recently hosted a four-city roadshow in the region, to give key French travel and tourism suppliers the chance to meet with members of the Southeast Asian… Read more »

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Customer Service in the Digital Age Check out these three strategies for responding to reviews online.   Guests regularly take to the Internet to voice their opinions about a stay experience, both positive and negative, and responding to these reviews has become an integral part of what the resort and vacation industries consider part of their customer service. And it’s a… Read more »

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Global LGBT travel market worth US$211bn per year New research has revealed the global lesbian, gay, bisexual and transgender travel market is now worth over US$211 billion in consumer spending per year. The new international research was undertaken in 2016 by specialist consulting firm Out Now as part of the LGBT2030 programme, and reveals continuing expansion in key LGBT markets across the world…. Read more »

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Edwardian Hotels wins customer service award Edwardian Hotels London has won the Gold Award for Best Multi-Channel Customer Service at the European Contact Centre & Customer Service Awards 2016 (ECCCSA 2016) for its technological innovation in guest communications. The award recognises the business’ successful deployment of a multi-contact strategy for their Artificial Intelligence application, Edward, as well as their web-based online… Read more »

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Nairobi Serena Hotel undergoes refurbishment A major expansion and refurbishment programme is now under way at the Nairobi Serena Hotel, one of Kenya’s leading hotels. The work began on 1 December and will be carried out in two phases over an 18-month period. Famed for exceptional quality, efficiency, service and five-star hospitality, the hotel, has been one of Kenya’s flagship… Read more »

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Number of leisure tourists to UK starts to fall The number of leisure tourists visiting the UK dropped by almost 400,000 in the first nine months of the year, compared to 2015, according to figures from the first British Hospitality Association (BHA) Travel Monitor. However overall the number of visitors is up by 700,000, the increase coming from a 3.8 per cent rise in… Read more »

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New report on UK hospitality skills, apprenticeships An All-Party Parliamentary Group (APPG) for the Visitor Economy has launched a new report on apprenticeships in the hospitality and tourism industry in the UK. Supporting Skills and Apprenticeships in the Hospitality and Tourism Industry highlights core issues affecting apprenticeships in an industry that employs 4.5 million people. The report outlines 14 recommendations, such as… Read more »

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Oman Air launches direct flights to China Oman Air launches its first non-stop flights to mainland China this month, with a new service to Guangzhou, the capital and largest city of Guangdong Province. First unveiled in 2014, the new route will become the first direct air link between Oman and China, which the airline claims will help to strengthen the political, economic… Read more »

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