Customer Service in the Digital Age

December 5, 2016

Check out these three strategies for responding to reviews online.   Guests regularly take to t...


Edwardian Hotels wins customer service award

December 2, 2016

Edwardian Hotels London has won the Gold Award for Best Multi-Channel Customer Service at the Europe...


Nairobi Serena Hotel undergoes refurbishment

December 2, 2016

A major expansion and refurbishment programme is now under way at the Nairobi Serena Hotel, one of K...


New report on UK hospitality skills, apprenticeships

December 1, 2016

An All-Party Parliamentary Group (APPG) for the Visitor Economy has launched a new report on apprent...


Wyndham strengthens leadership team in EMEA

November 29, 2016

Wyndham Hotel Group has made two new appointments to strengthen its Europe, Middle East, Eurasia and...


Gwel and Mor scoops key tourism awards

November 22, 2016

Luxury Cornwall resort Gwel an Mor has been presented with two top tourism awards by domestic holida...

As Seen In RCI Ventures® Magazine


6 Questions with ARDA’s Howard Nusbaum

1. Why join ARDA? HN: To network and be relevant in the industry. We craft and monitor the legislati...

Customer Service in the Social Media Age

Customer Service in the Social Media Age

Whether it is to voice concerns, report issues or even offer praise, customers will always want a wa...

Cayman Islands

Nothing But Blue Skies in the Cayman Islands

The Cayman Islands has a gold-plated reputation, but a number of new improvements and capital invest...