Resorts & Development


Customer Service in the Digital Age

December 5, 2016

Check out these three strategies for responding to reviews online.   Guests regularly take to t...


Edwardian Hotels wins customer service award

December 2, 2016

Edwardian Hotels London has won the Gold Award for Best Multi-Channel Customer Service at the Europe...


New report on UK hospitality skills, apprenticeships

December 1, 2016

An All-Party Parliamentary Group (APPG) for the Visitor Economy has launched a new report on apprent...


Wyndham strengthens leadership team in EMEA

November 29, 2016

Wyndham Hotel Group has made two new appointments to strengthen its Europe, Middle East, Eurasia and...


Meliá to open three more hotels in Cape Verde

November 18, 2016

Meliá Hotels International is set to strengthen its presence in Cape Verde with the addition of a r...


More than 100 affiliated resorts join RCI in 2016

November 16, 2016

RCI welcomed more than 100 new properties to its vacation exchange network during the first three qu...


THMC expands asset management offering

November 15, 2016

The Hotel Management Company (THMC) has added asset evaluation and advisory services as it develops ...


Macdonald Resorts strikes RCI Gold again

November 14, 2016

For the second year in a row, Macdonald Hotels & Resorts has been awarded Gold Crown status for ...


Canopy by Hilton makes debut in Reykjavik

November 11, 2016

Canopy by Hilton, a new lifestyle brand developed by Hilton Worldwide and Icelandair Hotels, is set ...


Rotana plans 16 new openings by end of 2017

November 10, 2016

Rotana Hotels and Resorts has announced the opening of 16 new properties by the end of 2017 as it pu...


ABTA highlights alarming rise in sickness claims

November 8, 2016

Representatives from the Association of British Travel Agents (ABTA) have met with officials from th...


Azure Galaxy Suite earns major Awards accolade

November 7, 2016

Azure Malta, one of Europe’s leading vacation ownership specialists, is celebrating after its its ...

As Seen In RCI Ventures® Magazine


6 Questions with ARDA’s Howard Nusbaum

1. Why join ARDA? HN: To network and be relevant in the industry. We craft and monitor the legislati...

Customer Service in the Social Media Age

Customer Service in the Social Media Age

Whether it is to voice concerns, report issues or even offer praise, customers will always want a wa...

Cayman Islands

Nothing But Blue Skies in the Cayman Islands

The Cayman Islands has a gold-plated reputation, but a number of new improvements and capital invest...