Industry gathers for Australian timeshare conference
More than 170 hospitality professionals have converged on the Gold Coast to share key insights and best practices at the annual Australian Timeshare and Holiday Ownership Council (ATHOC) Conference.
The event at Mantra Legends Hotel on 9-10 September includes a robust programme of panels and keynote speakers featuring industry leaders from around the globe.
High profile attendees include Barry Robinson, president and managing director, International Operations at Wyndham Vacation Clubs, and Olivier Chavy, president of RCI Exchanges. Both leaders serve on the executive team of Wyndham Destinations, the world’s largest vacation ownership and exchange company.
Conference sessions will explore trending topics such as customer experience, consumer protection, talent attraction and retention, and cybercrime. Speakers include leaders from Wyndham Destinations Asia Pacific, RCI, DAE, Accor Vacation Club, Marriott Vacation Club and Classic Holidays, along with guest speakers including Trevor Hendy AM; Tom Scantlebury, Managing Director, SkyBlue Customer Service Experiences; Professor Michael Adams, Head of School of Law, University Of New England; David Coorey, Australian Financial Complaints Authority; and Paul Eastment, Senior Manager, Investment Managers, Australian Securities and Investments Commission.
Delivering the keynote address to delegates, Chavy flew in from the company’s headquarters in Orlando, Florida, USA to provide a global perspective on where he sees the future of the industry, as well as his key observations six months into his new role.
With 30 years of experience in international hospitality and executive leadership, Chavy is responsible for the strategic direction, operation and growth of RCI Exchanges, the world’s largest vacation exchange network, offering 3.8 million members access to more than 4,300 affiliated vacation resorts in 110 countries.
Robinson oversees operations of Wyndham Vacation Clubs outside North America and leads the international growth strategy for the company’s vacation clubs: Club Wyndham, Club Wyndham South Pacific, WorldMark by Wyndham, Club Wyndham Asia, and Margaritaville Vacation Club.