Hilton Grand Vacations earns upscale brand accolade
Hilton Grand Vacations (HGV) has earned the top rank in the upper-upscale category of the 2018 Hotel Brand Reputation Ranking: U.S. & Canada report.
The report was recently published by ReviewPro in collaboration with Cornell University, and HGV’s highlights from its segment – the upper-upscale category – include:
- The top spot for best overall online brand reputation
- Properties from HGV occupy the top three spots on the resort list
- The top ranking for best value and rooms
- Third highest spot for cleanliness
- A spot in the top five for service.
The findings of this report emphasiSe HGV’s commitment to consistently deliver high-quality, personalized customer service across its global footprint.
The study examines the performance of 179 hospitality by analysing more than 15 million online reviews. Brands are divided into six segments and ranked using ReviewPro’s Global Review Index, an industry standard online reputation score.
The best and worst performers in each segment (i.e., economy, midscale, upper-midscale, upscale, upper-upscale and luxury) are ranked by overall online reputation score as well as improvement, service, value, rooms and cleanliness.